Biden administration launched Hotline to help people without computers obtain vaccinations

To Bridge The Digital Divide, Biden Administration Launches Vaccine Hotline It's part of the administration's push to get 70% of adults in the U.S. vaccinated with at least one dose by July 4. NPR.org

In the early months of the vaccination campaign, Internet access was essential to the search for a vaccination appointment.

But given that more than 14 million people in the U.S. lack reliable access to high speed Internet, technology has been a barrier for some Americans.

To help overcome this digital divide, the Biden administration has launched a new vaccination assistance hotline for people who would prefer to get information via telephone. It's part of the administration's push to get 70% of adults in the U.S. vaccinated with at least one dose by July 4.

"We know that millions of people in America don't have consistent access to broadband or are uncomfortable navigating the web," Dr. Marcella Nunez Smith, who chairs the Biden administration's COVID-19 Health Equity Task Force. "Centering equity in our pandemic response, as the President has prioritized, requires us to meet people where they are," Nunez Smith wrote.

By dialing 1-800-232-0233 from any phone, people in search of a vaccine can opt to talk to a call center representative who can provide information about locations that offer the shots. Assistance is provided in English, Spanish and many additional languages. In addition, there's a TTY line for callers who are hearing impaired.

The hotline builds on digital vaccine-finder sites that have been up and running for weeks.

So far, the hotline has not been widely publicized to the public, though it has been operational for about a week. The administration's COVID team has shared information about the hotline with community leaders and members of Congress, including the Congressional Rural Caucus and Congressional Black Caucus, asking them to share the number with constituents.

In addition, Nunez Smith shared information on the hotline with Made to Save, a group that is working to increase access and trust in the COVID-19 vaccines in communities of color, asking the group to spread the word about this new tool. ...