DHS - VSMWG - Lessons Learned: Social Media and Hurricane Sandy

submitted by Michael Kraft

communities.firstresponder.gov

Lessons Learned: Social Media and Hurricane Sandy
(39 PAGE .pdf FILE)

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The Virtual Social Media Working Group (VSMWG) developed this document with input from the public safety community through monthly meetings, online engagement hosted on the First Responder Communities of Practice portal, and virtual discussions via other social media channels between November 2012 and April 2013. It serves as a follow-up to previously published VSMWG documents, including Social Media Strategy, Next Steps: Social Media for Emergency Response, and Community Engagement and Social Media Best Practices.

This report provides an overview on how social media was used in preparation for, in response to, and in recovery from Hurricane Sandy in late October 2012. It also discusses processes identified by the first responder community as best practices; presents examples, themes in applications, and lessons learned; identifies gaps in technology, process, and/or policy; and offers points requiring further discussion.

The purpose of this document is to:

• Provide an overview of how social media was used by various agencies and organizations before, during, and after Hurricane Sandy made landfall in October 2012
• Compare and capture the change in accepted practices involving the use of social media for public safety purposes
• Capture and discuss best practices and lessons learned from agencies using social media for various purposes throughout the course of the storm
• Identify and discuss gaps in technology, process, and/or policy
• Identify and discuss possible next steps, including further discussion and/or development

https://www.nationalserviceresources.org/samples/lessons-learned-social-media-and-hurricane-sandy

http://216.109.77.115/FRBlog/Post.aspx?ID=46